Frequently Asked Questions
Things you might want to know about creation, credits, and data processing.
1. What can be generated?
One specified character reference image plus a new scene, delivering one image. Currently does not include group photos, videos, voice cloning, character dialogues, or a public community.
Requested size 1024×1536;actual provider dimensions are delivered and may differ, without stretching or cropping. The result page shows the actual dimensions. Supported output formats: png jpeg webp
2. Will the result preserve every detail of the reference?
No guarantee. Clarity, occlusion, viewpoint, expression and actions affect feature retention. The service prioritizes the reference appearance without automatic beautification, rejuvenation or slimming. For better feature retention, we recommend using a recent, single-person photo with even facial lighting, clear features, and no severe occlusion.
3. Can a half-body shot accurately restore the whole body?
Unshown parts require speculation and cannot be considered real restoration. If physique is important, please choose a reference photo that shows the relevant parts.
4. How to register, and what if I forget my password?
Each new regular account receives one gift credit. Registration accepts only the mainstream personal email domains listed on the signup page. This deployment does not require email verification for new accounts; existing unverified accounts must still verify.
Email delivery is not configured or is disabled, so email password recovery is unavailable. Keep your password safe; signed-in users can still change it in account settings.
5. How much does one generation consume?
Successfully delivering one image consumes 1 credit. Submission freezes the credit, confirms consumption on success, and releases on failure. Uploading, refreshing, previewing, and downloading do not incur extra deductions.
6. What happens if a task times out or fails?
If delivery cannot be confirmed, the task fails and its held credit is released once; the model is not automatically retried.
7. Can I get a free redo if it doesn't look alike?
No automatic unlimited free retries. You can provide feedback via the support email for manual review and compensation according to public rules. Proactively regenerating is a new task and consumes 1 credit upon success.
8. How do I get more credits?
Contact the administrator; credits are added after verification. Details, sources, and times can be viewed in the breakdown.
9. Can credits be refunded?
Unused credits originating from verified payments can be reviewed through support for a manual refund under published rules and applicable consumer requirements. Gift and compensation credits cannot be redeemed for cash.
10. Will photos be published or used for training?
Private photos are not public by default, and this website does not proactively use them for training or promotion. See the privacy policy for provider data purposes, processing regions and retention conditions; no blanket promise is made that all third parties refrain from training.
11. How long are photos kept, and can I regenerate after expiry?
Unsubmitted uploads are cleaned after 1 hours. References are retained for 1 days from upload (active tasks keep private working bytes); results for 30 days from saving; descriptions for 30 days. Once a reference expires, comparison and reuse stop and a new upload is required. Results remain downloadable until their own expiry. Unsubmitted uploads are cleaned shortly; see the privacy policy for provider and backup retention periods.
12. How can I delete work, close my account or complain?
Deleting completed work withdraws preview and download access. Contact support for closure, deletion during processing, privacy or quality issues; identity verification is required. Necessary accounting and audit may remain restricted under applicable rules. Downloaded files cannot be remotely recalled.
13. Does possessing a photo authorize new images of that person?
No. Photo copyright and the depicted person’s rights must be considered. Possession, a discontinued relationship or inability to contact the person is not sufficient authorization. No person-status field or pre-generation checkbox is required; Generate confirms the displayed terms, adulthood and necessary photo and person authorization.
14. Does a Hong Kong deployment keep all data in Hong Kong?
No. Model, moderation and mail providers may process data in other regions. See the privacy policy for data purposes, processing regions and retention conditions; the website deployment location is not the location of every processing step.
Quality feedback, credit inquiries, and privacy requests are all handled via the support email.